Stop Losing Jobs Because You Can't Answer the Phone.
We set up simple systems for NEPA service businesses that turn missed calls into booked jobs, without adding to your busywork.
The Missed-Call Text-Back
1. Missed Call
You miss a customer call because your team is busy working in the field.
2. Instant Text-Back
Our system instantly texts the caller back within 60 seconds to start the conversation.
3. Lead Secured
You get the lead details and the appointment booked before they call a competitor.
Built for Busy Local Businesses
From local trades to property managers, we take the calls and the paperwork off your plate.
Dispatch and Crew Tracking
Know who is going where without the phone tag. We help keep crews, jobs, and arrival times straight, around the clock.
Local Trades & Field Services
Calls answered in English, Spanish, and many other languages. Lead details captured and appointments booked while you are on the tools.
Property Management & Retail
A front desk that answers questions, takes messages, and books tours and appointments, day or night.
Doing It Yourself vs. Having It Handled
A tool by itself does not answer your phones. Somebody still has to set it up, watch it, and fix it.
The Do-It-Yourself Route
- ✕ You set up complicated tools and hope they work
- ✕ When it gives a wrong answer, you stop work to fix it
- ✕ You connect all your tools yourself
- ✕ Nobody checks the calls for mistakes
The Durst Way
- ✓ We set everything up around how your business works
- ✓ We watch the calls and fix problems early
- ✓ We connect the tools you already use
- ✓ Your team sells and works, not troubleshoots software
What does it cost? Pricing depends on what you need, and James will go over it with you before any work starts. If you have a written quote from another company for the same work, show it to us and we will beat it.
Know Where Your Crews Are, Without the Paperwork
For businesses with people on the road, we set up simple dispatch and crew tracking that replaces the paper planner and the guessing.
Goodbye, Paper Planner
Your jobs and crews in one clear view, instead of a paper board and sticky notes.
Arrival Times That Stay Current
When the day changes, your schedule stays up to date, instead of you finding out late.
When Delays Happen
Running late happens. We help you keep your customers posted with a new time, instead of them calling you angry.
The Complete Business Launchpad
We handle legal filings, business banking, and corporate credit setup so you launch right from Day 1.
Legal & Banking
LLC Formation, Federal Tax ID (EIN) Setup, and Business Banking Configuration.
Corporate Credit
D-U-N-S Number Registration, starter vendor accounts, and a step-by-step plan to build your business credit.
Digital Presence
Professional Starter Website, Custom Domain Setup, and Point of Sale (POS) Setup.
Your Tools, Working Together
Scheduling, customer records, payments, and messages. We connect the tools you already use, so information stops getting typed in twice.
Built for the Real World, Not the Whiteboard
"I'm James Durst. With over a decade of gritty, ground-level experience in route sales and retail operations, I know exactly where communication breaks down in the field. I don't build complex IT setups with massive learning curves. I build straightforward tech solutions that fix real operational bottlenecks so blue-collar businesses can stop losing money."
Your Information, Handled Carefully
Your information is protected, and your trust is earned.
Protected While It Travels
Calls and lead details are protected while they move between systems, using standard encryption.
Goes Where You Work
Lead details go into the tools you already use, not into some extra database you have to check.
A Record of Every Call
Call records and notes are kept, so you can see exactly what was said and what happened next.
Ready to Stop Losing Jobs to Missed Calls?
Tell us what is eating your time. James will go over what would help and what it costs, in plain English, before any work starts.
Phone
(570) 536-9755
James.durst@durstgrp.com
Book a Free Review
Address
951 Viewmont Drive #1013
Dickson City, PA 18519